FAQ'S
Frequently Asked Questions (FAQs)
🛍️ Ordering
Q: How do I place an order?
A: Simply browse our products, add your desired items to the cart, and proceed to checkout. Follow the prompts to enter your shipping details and payment method.
Q: Do I need an account to place an order?
A: No, you can checkout as a guest. However, creating an account allows you to track orders and manage your purchase history more easily.
💳 Payment
Q: What payment methods do you accept?
A: We accept UPI, credit/debit cards, net banking, and Cash on Delivery (COD).
Q: Is Cash on Delivery available?
A: Yes, COD is available across India for eligible orders.
🚚 Shipping & Delivery
Q: Do you offer free shipping?
A: Yes! We offer free standard shipping on all orders across India.
Q: How long does delivery take?
A: Standard delivery usually takes 3–7 business days, depending on your location.
Q: How can I track my order?
A: Once your order is shipped, you'll receive a tracking number via email or SMS. You can also use the "Track Order" link on our website.
🔁 Returns & Refunds
Q: What is your return policy?
A: You can return eligible items within 7 days of delivery. Items must be unused, unwashed, and in original packaging with tags.
Q: How do I request a return?
A: Email us at dvmart.care@gmail.com with your order number and reason for return. We'll guide you through the process.
Q: When will I receive my refund?
A: Once we receive and inspect the returned item, refunds are processed within 5–10 business days to your original payment method.
📦 Product & Availability
Q: The item I want is out of stock. What should I do?
A: You can contact us at dvmart.care@gmail.com to check restock availability or similar product suggestions.
Q: Are your products genuine and quality-checked?
A: Yes. We take pride in offering quality, curated products from trusted suppliers.
📞 Contact & Support
Q: How do I contact customer support?
A: You can reach us via:
📧 Email: dvmart.care@gmail.com
📞 Phone/WhatsApp: 7461988437
Support Hours: Monday–Saturday, 10:00 AM – 6:00 PM
Need help with something else? Feel free to reach out — we’re happy to assist!